Read how Skedify helped the team of experts at hypotheek.winkel connect with more customers.
Results at a glance
- A measurable improvement in visitor-to-appointment ratio. Today, 2/3rds of all branch appointments are booked through their digital channels.
- Significantly fewer wasteful activities such as ineffective follow-ups, no-shows and manual (re)scheduling.
- An increase in post-appointment customer satisfaction data, reflected in higher CSAT (96) and NPS (78) figures.