Parentia is a Belgian child-benefit fund, helping parents deal with complicated family-related administration tasks.
Within ten days and with their entire team in lockdown, Skedify liaised with Parentia to implement a fully-operational automated scheduling tool.
Before Skedify, people called us or came to our offices, but we didn't make appointments. Sometimes five people would wait in line; at other times, our employees had nobody to assist.
Then Coronavirus forced physical offices to close and employees to work from home.
Skedify managed to swoop in during an international crisis with a feasible solution, and they implemented it in record time. They have helped us transform our customer-facing function, giving us a preeminent edge against our competitors.
"Before Skedify, people called us or came to our offices, but we didn't make appointments. Sometimes five people would wait in line; at other times, our employees had nobody to assist. The corona-crisis forced us into digitalisation. Using Skedify to book appointments, we have introduced an extremely welcome efficiency to our workstream, providing a muchimproved service to our customers."
Product Manager at Parentia
Read how Skedify’s digital scheduling tools speeded up digitalisation for Parentia; addressing the urgency to restructure their essential client services.