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CASE STUDY

Parentia Optimises Their Customer Experience with Skedify

Parentia is a Belgian child-benefit fund, helping parents deal with complicated family-related administration tasks.

Within ten days and with their entire team in lockdown, Skedify liaised with Parentia to implement a fully-operational automated scheduling tool.

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The Pressing Challenge

  • Before Skedify, people called us or came to our offices, but we didn't make appointments. Sometimes five people would wait in line; at other times, our employees had nobody to assist.


    Then Coronavirus forced physical offices to close and employees to work from home.


    Skedify managed to swoop in during an international crisis with a feasible solution, and they implemented it in record time. They have helped us transform our customer-facing function, giving us a preeminent edge against our competitors.

The Pressing Challenge

Results at a glance

  • Within the first ten days of launching online appointment scheduling, Parentia had assisted 200 customers via face-to-face meetings, phone consultations, and callbacks

  • Skedify’s digital scheduling tool seriously reduces waiting time for customers who no longer need to wait in queues; aiding social distancing and valuing client time.

  • Automatic appointment booking has significantly improved staffing efficiencies (appointments spread throughout the day: no bottlenecks, no waiting). 

  • Self-service scheduling provides a super-accessible, user-friendly platform to determine whether a physical meeting is required or whether the query can be solved over the phone.

Results at a glance

"Before Skedify, people called us or came to our offices, but we didn't make appointments. Sometimes five people would wait in line; at other times, our employees had nobody to assist. The corona-crisis forced us into digitalisation. Using Skedify to book appointments, we have introduced an extremely welcome efficiency to our workstream, providing a muchimproved service to our customers."

Bart De Bock

Product Manager at Parentia

Read how Skedify’s digital scheduling tools speeded up digitalisation for Parentia; addressing the urgency to restructure their essential client services.

Onboarding & Impact

  • Skedify helped Parentia support their staff throughout the implementation, and questions were solved quickly. We used video conferencing with team-leaders and offered demos through existing communication channels.

  • Within ten days after the launch, we had scheduled callbacks and face-to-face meetings with over two hundred customers, who appreciated the ability to self-schedule their appointments.

  • The system has received an extremely positive response, and it has helped us bounce back from the lockdown to provide our services in a safe, responsible, and personal manner.

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