Hands on onboarding

We understand how crucial the onboarding process is when implementing new software into your business processes - that's why we offer full step-by-step guidance direct from our team

Analysis

We'll help you to find a right configuration regarding your customer journey and teams workflow, align technical needs and requirements to integration implementation.

Customer journey and workflow improvement
Scheduling process planning and configuration
Individual API configuration for your network

Implementation

We will help with Skedify implementation, aligning functional and technical requirements for successful integration, and creating styling of client-facing interface to fit your brand.

Guidelines for Skedify implementation
Technical assistance on the integration process
Creating styling of client-facing interface

Rollout

We'll help you to prepare for the frictionless rollout of your branch network, including training of process managers, progress statistics and regular follow-up meetings.

Virtual training of process managers / train-the-trainer
Statistics of rollout process progress and risks
Regular follow-up video calls to adjust the rollout flow

Support

Our team will take care of your questions via our support portal, provide access to useful helpdesk articles, technical documentation and statistics to deliver success continuously.

Account manager and support portal
Helpdesk articles and clear documentation
Regular statistics of branch network productivity

"Today, two-thirds of our appointments are made digitally. Younger generations are digital natives, so when they want to buy a house, they will Google about mortgages and arrive at our site. Skedify lets them book an appointment in a matter of minutes. The scheduling process is more efficient and we lose fewer people along the way."

David Geerts

CEO at hypotheek.winkel

"Implementing Skedify’s appointment scheduling platform, we immediately saw a significant impact on the number of appointments, compared to the same period last year. Next to this substantial increase, we also reported a revolution in our customer experience. Now customers can effortlessly, in real-time, schedule appointments with us, 24/7"

Pieter Duron

Head Of Marketing at Van Marcke

At De Voorzorg, we provide tax-advisory services. Until recently, customers could only book appointments via phone. Then we switched to Skedify and saw spectacular results. Our visitors quickly found the way to online appointments; they were enthusiastic about the booking flow, the reminders they received, and the possibility to schedule an appointment anytime, anywhere. The pressure on the call centre went down enormously, and we were able to reach more customers.